FAQ Help Center
Order & Payments
What methods of payment do you accept?
At checkout, you will see all of the accepted methods of payment. We also Zelle, Apple Pay, Cashapp, E-Transfer.
How do I update the payment information on my order?
Once an order has been placed, the payment method can not be changed. However, the original order can be cancelled, and a new order can be placed with the correct method of payment. Please contact customer service for assistance.
Is there a minimum purchase amount?
Yes, there is a minimum purchase amount which is $350. Free delivery from $350 upwards.
Do you offer wholesale or bulk discounts?
Yes, we do offer wholesale pricing or bulk discounts. For more information, please contact us via email or livechat.
Can I send an order as a gift?
Of course! When you checkout, update the delivery address with the lucky recipient’s address. Be sure to include a gift message and who it is from so the recipient knows who sent them delicious seafood!
Can’t Find Answer?
Get in touch with us via email, whatsapp or livechat for more information.
Shipping & Tracking
When do you ship and when can I expect my order to be delivered?
On the checkout page, you will be able to select a mode of delivery and we do offer same day delivery. A tracking notification will be sent via email once an order ships. You do not need to be home to receive your delivery.
To maintain optimal quality, we ship freshly frozen, live/fresh, and shelf-stable products separately.
Do you offer free shipping?
Yes, for all orders above $350.
Where do you ship from?
We ship our seafood from a few locations in order to get you the highest quality seafood and in order to offer you free shipping options.
Do you deliver to PO Boxes?
We are unable to deliver to PO Boxes or FPO or APO addresses. Only the USPS can handle the final delivery to PO boxes and we work with different carriers to ensure we deliver the quality and timeliness you expect.
Do you deliver internationally?
Yes, we ship with in USA and worldwide.
What if I need a specific delivery date?
On the checkout page, you will be able to leave a note on the order and again you can still reach us after placing your order with instructions.
Do you have a pick up option?
At this time, we do not offer order pick-up.
We deliver right to your door and ensure your order is carefully packaged within a thermal-insulated liner in a corrugated box. We use food-safe, frozen gel packs or dry ice to keep your seafood cold.
Can I update the shipping address after my order has been placed?
If your order has not yet been fulfilled or shipped, we may be able to update the shipping address. Please contact customer service.
If your order has already been shipped, updating the shipping address will cause a one-day delay, which may adversely affect the contents of your order.
Packaging, Storage & Handling
How does my order stay cold and fresh?
Freshly frozen and live/fresh items (non-frozen) ship in separate boxes.
Frozen items ship with dry ice. Shipments with dry ice will remain frozen during transit and will arrive frozen.
Live and fresh items (non-frozen) ship with frozen gel packs. The frozen gel packs are used to keep your seafood cool and fresh.
The dry ice/gel packs are placed within an insulated liner in a corrugated box. The liner keeps the cold air in and the warm air out. The combination of the liner, dry ice/gel packs, and the box has been designed and tested to keep your seafood at the optimal temperature.
How is my order packaged?
Your seafood arrives carefully packaged within a thermal-insulated liner in a corrugated box. We use food-safe, frozen gel packs or dry ice to keep your seafood cold. Feel free to reuse your frozen gel packs, and your dry ice will evaporate.
Frozen items ship with dry ice. Shipments with dry ice will remain frozen during transit and will arrive frozen. Fresh and live items (Non-frozen) ship separately with frozen gel packs. The frozen gel packs are used to keep your seafood cool and fresh.
The food itself comes in a variety of packaging types based on the item(s) in your order. This information can be found on product pages. The plastic film protecting the seafood is FDA and USDA compliant, as well as BPA free. In the rare instance that packaging has been punctured or torn during transit, you can feel safe to repackage it and store it in the refrigerator or freezer.
You may notice some differences for the items that are shipped from our marketplace partners. These items are noted on our product pages.
How to handle and dispose of dry ice
CAUTION: Dry Ice Can Burn You
Dry ice (aka frozen carbon dioxide) is used to keep your frozen order frozen in transit. However, please be careful. Do NOT touch dry ice with bare hands because contact could cause severe cold burns and frostbite. Instead, use thick gloves or tongs to remove the ice and let it evaporate outside or in a well-ventilated area. Keep it away from children and pets. Do not put dry ice in tightly closed containers or down a drain.
If you do not see any dry ice remaining, then it has evaporated, but that doesn’t necessarily mean your shipment is unsafe. Check if your seafood is still cold to the touch, and contact us if you feel that your shipment did not arrive in good condition.
